FAQ General

Everything that is not directly connected to a family of cases or power supplies.

How do I connect the cables on the fan controller?
SATA fan controller MOLEX fan controller PCI Bracket fan controller
Tue, 9 Jun, 2015 at 10:26 AM
Are the windowed side panels for the Arc Series cases and the Define Series Cases Interchangeable?
Yes. The Arc Mini (R1/R2) and Define Mini side panels are interchangeable. The Arc Midi (R1/R2) and Define R4 side panels are interchangeable. The Arc XL an...
Sun, 28 Sep, 2014 at 7:18 PM
What’s the warranty on the cases?
Two year part replacement under normal usage. Does not include cosmetic damages such as scratches or scuffs unless attributed to shipping.
Wed, 8 Oct, 2014 at 10:19 PM
Will I be able to fit an extra HDD cage in my case?
Yes, the bottom HDD cage from the Define R4 will fit next to the other HDD cages in these models: Arc Midi R2 Arc XL Define R4 Define XL R2...
Sun, 25 Jan, 2015 at 1:23 PM
How many watts per channel is the integrated fan controller? / What’s the max number of fans for the integrated fan controller?
The integrated fan controller rating is 15W in total, there is only one channel. The one channel is then shared by the three fans. The combined wattage ...
Wed, 15 Oct, 2014 at 8:56 AM
Are individual parts available for sale? Such as additional HDD cages or side panels?
We do have a spare part shop in Germany. Unfortunately, at the moment we're unfortunately unable to provide this service worldwide. In Germany thes...
Tue, 19 Dec, 2017 at 11:09 PM
Are there going to be any new cases or revisions coming out soon?
We understand why it would be nice to get advance product plans for Fractal Design (and all companies for that matter).  However, all of us here at ...
Thu, 28 Aug, 2014 at 7:33 AM
The fans only spin at full speed when connected to my integrated fan controller, what's wrong?
If all the fans connected to the integrated fan controller only spin at full speed, no matter setting, it seems that the fans are supplied only with 12V. Th...
Mon, 6 Oct, 2014 at 10:18 AM
Why isn’t a 5.25” to 3.5” adaptor included in your new cases?
The product developers chose to remove the adapter plate in the new cases since most products supply their own and our recent data has shown a very few numb...
Tue, 9 Sep, 2014 at 10:01 AM
The polarity on my magnets are switched. What do I do?
The magnets are pretty easy to switch. If you remove the front panel you should be able to pop out the magnet and flip it over. Most of the time it will sta...
Wed, 11 Jun, 2014 at 2:44 PM