Device not visible in web application
| Make sure that you are using a Chromium-based web browser. In non-Chromium web browser, there can be issues with the web application. If using Linux, follow this guide to make it possible to connect the unit. |
| Make sure that the USB cable is properly connected to both the hub and the motherboard USB 2.0-header. |
| Check that the SATA-connector is properly installed and that the SATA-connector is connected to the power supply. |
| Turn off your PC and then turn it on again (Do not restart, turn power fully off. A restart of the PC does not cut power to the water-cooler). |
| Make sure the pump and fan cabling is properly connected to each other and installed on the motherboard |
| Does the Radius show up now when pressing the "+"-sign on the Devices-page in the web application? |
| If none of the above worked, please contact us for further troubleshooting through this link. |
Fans are not running
Enter the "Cooling"-page in the web application and check that the fan curve isn't fully on 0. Quick test is to set the curve all the way to 100% and save to see if fans start spinning. |
Make sure that the SATA-connector is properly connected properly to the power supply. Unsteady power flow can lead to different issues such as this. |
Try disconnecting the PWM-cable from the motherboard and connecting it to another fan header on the motherboard. |
Try disconnecting the fan cables from each other and insert them in again (to check that there isn't a specific fan causing the issue. |
Enter the "Devices"-page in the web application and press reset on the Radius to see if that helps. |
| If none of the above worked, please contact us for further troubleshooting through this link. |