FAQ General

Everything that is not directly connected to a family of cases or power supplies.

Why isn’t a 5.25” to 3.5” adaptor included in your new cases?
The product developers chose to remove the adapter plate in the new cases since most products supply their own and our recent data has shown a very few numb...
Tue, 9 Sep, 2014 at 10:01 AM
The polarity on my magnets are switched. What do I do?
The magnets are pretty easy to switch. If you remove the front panel you should be able to pop out the magnet and flip it over. Most of the time it will sta...
Wed, 11 Jun, 2014 at 2:44 PM
The fans only spin at low speed when connected to my integrated fan controller, what's wrong?
If all the fans connected to the integrated fan controller only spin at low speed, it seems that the fans are supplied only with 5V. This may happen if the ...
Thu, 3 Jul, 2014 at 8:38 AM
Trouble when trying to login or sign up for a new account?
If you're trying to login or signing up for an account for the first time and get the following error message: Email has already been taken ...
Tue, 25 Feb, 2014 at 2:14 PM
Where is the serial number located?
The serial number is usually found on the bottom of the case or on the outside of the retail box. It looks like this 1234RTL0123456789 or 1234FD01234567890....
Tue, 29 Dec, 2015 at 3:56 PM