FAQ General

Everything that is not directly connected to a family of cases or power supplies.

Fractal Design Case Super-Guide
Excel Spreadsheet listing all the details for current Fractal Design cases. *Updated to include Meshify 2 Compact
Mon, 1 Mar, 2021 at 7:42 PM
My accessory kit with all my mounting hardware is missing / Where is my accessory kit?
In most of our cases the accessory kit is packaged inside the case itself. Below you will find the preinstalled location for the accessory kit in each of ou...
Mon, 1 Mar, 2021 at 7:45 PM
My case didn't come with the I/O shield shown in the manual
The I/O shield that we depict in our case user guides does not come with the case. They come with your motherboard as each I/O shield is specifically made f...
Thu, 2 Jan, 2020 at 6:08 PM
Difference in tint levels between tempered glass versions
Here are a few photos using the Define 7 Compact as an example to highlight the differences in the glass tint levels between our different products. ...
Mon, 18 Jan, 2021 at 6:12 PM
Audio or microphone sounds distorted on the front panel HD Audio ports
If the audio from your front panel audio ports is sounding distorted there are a couple things that you may want to check. First you are going to want t...
Fri, 16 Nov, 2018 at 5:06 PM
Flex B-20 Vertical Riser Bracket: Compatibility with Fractal Design cases
Current list of compatible Fractal Design cases: Define 7 Define 7 XL Define 7 Compact Meshify 2 Meshify 2 XL Meshify 2 Compact The Flex B-20 wi...
Mon, 1 Mar, 2021 at 7:58 PM
Flex VRC-25: Fractal Case Compatibility
List of our cases that have official support for our Flex VRC-25 vertical riser card. Define R6 / R6C Define S2 / Vision Vector RS Meshify S2 Defin...
Mon, 1 Mar, 2021 at 7:54 PM
What cases support ODD's or other 5.25" devices?
The cases that we currently manufacture that support 5.25" devices are as follows and how many 5.25" bays each have: Mini ITX Cases: Core 50...
Tue, 26 May, 2020 at 10:57 PM
What’s the warranty on the cases?
Two year part replacement under normal usage. Does not include cosmetic damages such as scratches or scuffs unless attributed to shipping.
Wed, 8 Oct, 2014 at 10:19 PM
Are there going to be any new cases or revisions coming out soon?
We understand why it would be nice to get advance product plans for Fractal Design (and all companies for that matter).  However, all of us here at ...
Thu, 28 Aug, 2014 at 7:33 AM