FAQ General

Everything that is not directly connected to a family of cases or power supplies.

Fractal Design Case Super-Guide
Excel Spreadsheet listing all the details for current Fractal Design cases.
Tue, 17 Jul, 2018 at 10:47 PM
Audio or microphone sounds distorted on the front panel HD Audio ports
If the audio from your front panel audio ports is sounding distorted there are a couple things that you may want to check. First you are going to want t...
Fri, 16 Nov, 2018 at 5:06 PM
What is the difference between the Black and Blackout models?
The only difference between the Black and Blackout models of our cases is the color of the accents on the inside of the case. For example, the Define R6...
Tue, 25 Jun, 2019 at 3:42 PM
What’s the warranty on the cases?
Two year part replacement under normal usage. Does not include cosmetic damages such as scratches or scuffs unless attributed to shipping.
Wed, 8 Oct, 2014 at 10:19 PM
Are there going to be any new cases or revisions coming out soon?
We understand why it would be nice to get advance product plans for Fractal Design (and all companies for that matter).  However, all of us here at ...
Thu, 28 Aug, 2014 at 7:33 AM
Will I be able to fit an extra HDD cage in my case?
Yes, the bottom HDD cage from the Define R4 will fit next to the other HDD cages in these models: Arc Midi R2 Arc XL Define R4 Define XL R2...
Sun, 25 Jan, 2015 at 1:23 PM
How many watts per channel is the integrated fan controller? / What’s the max number of fans for the integrated fan controller?
The integrated fan controller rating is 15W in total, there is only one channel. The one channel is then shared by the three fans. The combined wattage ...
Wed, 15 Oct, 2014 at 8:56 AM
Are individual parts available for sale? Such as additional HDD cages or side panels?
We have a German spare parts shop from where you can order and buy parts and accessories.  Here's link to the shop: http://www.fractal-design-shop....
Wed, 28 Mar, 2018 at 12:12 PM
The fans only spin at full speed when connected to my integrated fan controller, what's wrong?
If all the fans connected to the integrated fan controller only spin at full speed, no matter setting, it seems that the fans are supplied only with 12V. Th...
Mon, 6 Oct, 2014 at 10:18 AM
How do I connect the cables on the fan controller?
SATA fan controller MOLEX fan controller PCI Bracket fan controller
Tue, 9 Jun, 2015 at 10:26 AM