FAQ General

Everything that is not directly connected to a family of cases or power supplies.

Fractal Design Case Super-Guide
Excel Spreadsheet listing all the details for current Fractal Design cases. *Updated to include Define 7 Compact 
Fri, 12 Jun, 2020 at 10:26 PM
My accessory kit with all my mounting hardware is missing / Where is my accessory kit?
In most of our cases the accessory kit is packaged inside the case itself. Below you will find the preinstalled location for the accessory kit in each of ou...
Tue, 21 Jul, 2020 at 8:24 PM
My case didn't come with the I/O shield shown in the manual
The I/O shield that we depict in our case user guides does not come with the case. They come with your motherboard as each I/O shield is specifically made f...
Thu, 2 Jan, 2020 at 6:08 PM
Audio or microphone sounds distorted on the front panel HD Audio ports
If the audio from your front panel audio ports is sounding distorted there are a couple things that you may want to check. First you are going to want t...
Fri, 16 Nov, 2018 at 5:06 PM
Flex B-20 Vertical Riser Bracket: Compatibility with Fractal Design cases
Current list of compatible Fractal Design cases: Define 7 Define 7 XL Define 7 Compact Meshify 2 Meshify 2 XL The Flex B-20 will replace 7 horizo...
Wed, 11 Nov, 2020 at 6:33 PM
What is the difference between the Black and Blackout models?
The only difference between the Black and Blackout models of our cases is the color of the accents on the inside of the case. For example, the Define R6...
Tue, 25 Jun, 2019 at 3:42 PM
What’s the warranty on the cases?
Two year part replacement under normal usage. Does not include cosmetic damages such as scratches or scuffs unless attributed to shipping.
Wed, 8 Oct, 2014 at 10:19 PM
Are there going to be any new cases or revisions coming out soon?
We understand why it would be nice to get advance product plans for Fractal Design (and all companies for that matter).  However, all of us here at ...
Thu, 28 Aug, 2014 at 7:33 AM
Will I be able to fit an extra HDD cage in my case?
Yes, the bottom HDD cage from the Define R4 will fit next to the other HDD cages in these models: Arc Midi R2 Arc XL Define R4 Define XL R2...
Sun, 25 Jan, 2015 at 1:23 PM
How many watts per channel is the integrated fan controller? / What’s the max number of fans for the integrated fan controller?
The integrated fan controller rating is 15W in total, there is only one channel. The one channel is then shared by the three fans. The combined wattage ...
Wed, 15 Oct, 2014 at 8:56 AM